I'm Having Troubles Logging In

Make sure you are logging into the correct page - we have a Choir homepage and a Vocal Gym™ homepage - the two are not interlinked. If it is still happening, close all windows and try again or try with another device or browser. If the issue persists please email

On the login page you will find a “forgot password” link under the login button - this will allow you to reset it. If it does not appear in your inbox please check your junk/spam folder.

Sometimes the website may be affected by traffic or it could be that maintenance on the website is being carried out. We will aim to notify you of any website maintenance that may affect this but sometimes it's not always possible, especially on a weekend.

Signing Up To My Local Choir

We accept all abilities! Even if you've never sung before. Our aim is to bring the joy of singing to anyone who wants to join in and be a part of it.

Of course!! We actually really struggle when it comes to men joining our choirs and we absolutely want you there!

YES! Choirs will have local organised performances as well as Sing Space organised performances. These are optional to take part in but a great way to build confidence and once you've done one, you'll want to do them all!

Each Choir will host a Masterclass at some point in the term so that you can experience what we offer before signing up. Please contact the Choir Leader to see when their next Masterclass will be hosted.

Please contact the Choir Leader and they can put you on a waiting list for next term. Some choirs do offer drop in sessions throughout the term as well which are available to purchase as individual sessions. 

Each seat booked needs to have an assigned email address, and so you will need to enrol individually using separate emails for separate people.

Yes you can! Purchase a seat and enter your own personal details so that they are not sent any welcome information. You can then email us to let us know and include the person's name and email address it is for. We will then present you a certificate which you can either send via email or print. They can then get in contact at and we can amend their details on the purchase so they can access the content.

What Are My Payment Options?

Instalments are available each term for a limited time. Thereafter, payment is for the term in full. Instalments are due irrespective of attendance.

We have 2 payment options - you can pay for the whole term upfront or you can pay in 3 instalments to help spread the cost. We understand that everyone has differing circumstances and we offer funded and part-funded spaces for those who would not otherwise be able to afford to attend. Finances should never get in the way of singing! Please get in contact with the choir leader to discuss part funded fee's.

Instalments are 3 payments that are reoccurring for 3 months. You will be charged your first payment on the day of sign up and then the same date two months following. This is not a pay as you go plan and the payments will still be due irrespective of attendance.

New members are entitled to a refund within 14 days or purchase or 7 days from the first session of term - where a taster session has been purchased this will be included within the 14 days 

As we understand circumstances can often change, we offer a 14 day money back guarantee from the date of your purchase and where you have purchased in advance of the term starting for all new members, we extend this from the first session of term. Any sessions that have passed prior to you notifying us will be charged regardless of attendance. Please note - After this 14 day period has passed we won't be able to accept a refund on your fees however the Choir Leader may allow you to defer to the next term at their discretion. Or alternatively you can sell the remainder of your seat t someone who is not already a member.

Existing members will not be entitled to a 14 day money back guarantee as this is a renewal of an existing subscription

Accessing Materials and Live/Ondemand Classes

Some Choirs host their live streams on your Members Facebook Page - Once you have joined your Choir Facebook page there will be a live stream that goes live just before your choir session is about to start.

Other Choirs may host their Live Classes through the website - You can access these through the Calendar when you are logged in - just go to the relevant date and it will ask you to register - Once the session is live you will be able to enter the session.

If you are having any troubles with accessing your live streamed classed please contact your choir leader.

When you log into your account you will have a homepage that appears with several boxes - If you click the "Autumn Material" box it will open all the music you need for the current term.

I'm Having Difficulties Receiving/Actioning Communications

Due to our emails being broadcast emails (where they are sent to multiple people at the same time). Your inbox may think this is Junk/ Spam and automatically direct it there. Normally when you mark the email as safe it does not happen again.

Also it should be noted that if you unsubscribe from our mailing list this will stop any communications coming to you from the Sing Space Office or your Choir Leader - If you do decide to unsubscribe please let your choir Leader know so that they can forward any Choir Relevant information to you.

Occasionally certain devices do not process the format of the email properly - if you reply to the email we should be able to help you.

If your email has been sent from the Sing Space team please email

If your email has been sent from your Choir Leader please contact them directly as it could be a localised communication

I'm Having Problems With My Payments

This could be due to a payment that was unsuccessful and then was automatically taken at a later date. OR If you have enrolled in a new term the payment will be taken automatically the day you have chosen to enrol.

Contact your bank as it may be a restriction from them.

When the system cannot take a payment from your account, it will try again a further 3 times - these are automatic emails and it gives you a link of how to pay. You may also get sent a manual email from the team which also notifies you - there will be a link attached where you can pay it directly.

Click the icon in the top right hand corner, click my account and then billing.

If you are not an existing member please contact

If you are an existing member when you enter the coupon and then sign in as it prompts the code will be removed - Please make sure you sign in first and then enter the voucher.

If you have been charged incorrectly due to the coupon not working please emails

If you have missed a payment you will receive an automatic email telling you that it has not been successful, the system will automatically retry at random. You may occasionally get an email from us as a check in if we notice this is an ongoing occurence.

Please note - if you are having any difficulties paying and you want to speak to us please email and we will do our best to support you.


Yes, please let us know at enquiries@thesingspace if you need any specific requirements for you both to be comfortable.

Please refer to your choir of interest where accessibility information is available. If you have any further questions or specific requirements please email

We are an adult only choir and we accept members aged 16 and above. Our weekly sessions are for adults only - I’m afraid we cannot accept children on adhoc basis.


We ask everyone who's interested in learning more about running a Sing Space Choir to fill out this form in the first instance.